1. Privacy Policy
1.1 What this is
This page explains how trustpic ("we", "us") handles information when you use the passport / visa photo tool (passport.html), the professional headshot tool (headshot.html) and this website (together, the "Service").
1.2 Your photos are never uploaded — they are processed on your device
Background removal, touch-up, cropping, sizing, the printable 4×6 sheet and the Pro ZIP are all performed locally in your browser using on-device machine-learning. Your photo is never uploaded, transmitted, stored, backed up or seen by us, and there is no order form or email step that receives photos. Because no image reaches our servers, we do not hold any facial images to retain or delete, and we cannot use your photos to train any model.
Technical detail: the segmentation engine (an open-source MediaPipe model), its WASM runtime and the model file are all hosted on this same website and run entirely in your browser. Nothing is loaded from a third-party CDN, and no photo is ever sent anywhere.
1.3 Facial / biometric data
Any facial processing is transient and happens entirely on your device. We do not collect, store or transmit facial geometry, biometric identifiers or biometric templates, and we do not operate a server-side biometric database. If you do not want on-device processing to run, simply do not upload a photo.
1.4 What little information may be processed
- Local storage only for your purchase: after you buy a paid item, your browser stores a local flag (e.g. "pro unlocked") so the features stay unlocked on your device. This flag contains no photo, no name and no payment data.
- Payments: card and billing data are handled by our Merchant of Record (see 1.6), not by us. We receive limited order information such as an order number, the product and the buyer email the platform shares; we never see your card number.
- Email support: if you email us, we receive only the email address and content you send, used to answer your request.
- Aggregate, privacy-friendly analytics (optional): we may use a privacy-respecting analytics tool that reports aggregated, non-identifying usage (e.g. number of visits) and does not build advertising profiles. No photos are ever sent to analytics.
We do not set advertising/third-party tracking cookies, and the tools do not require sign-up.
1.5 Children
The headshot tool is intended for users aged 16 or older. The passport tool may be used by a parent or legal guardian to prepare a child's passport photo; in that case you are responsible for the source photo. We collect no photos from anyone.
1.6 Third-party services
- Self-hosted libraries & model: the open-source JavaScript libraries, the WASM runtime and the segmentation model that power the tools are all hosted on this same website (first-party). They are not loaded from any external CDN, so no third-party content provider receives a request when you use the tools.
- Payments & digital delivery: purchases are processed by our Merchant of Record — Creem — which acts as the legal seller for tax purposes, handles VAT/sales tax, chargebacks and your card data. After payment you are returned to this page, which unlocks locally in your browser. Creem's own privacy policy applies at checkout.
- External links: links to official government sites (e.g. travel.state.gov), printing partners or template stores are third-party sites with their own policies; visiting them is optional.
1.7 Data security
The site is served over HTTPS with a Content Security Policy that restricts scripts and content to the same origin, and blocks being embedded in other sites (clickjacking protection). All libraries and the model are first-party files hosted alongside the pages and pinned to a fixed version rather than pulled from an external CDN. We do not store photos, so the largest privacy risk is structurally removed.
1.8 Your privacy rights
- UK / EU / EEA (UK GDPR & GDPR): rights of access, correction, deletion, restriction, objection and data portability. Because we do not hold photos, the primary data you might ask about is support emails or order records; contact .
- California (CCPA/CPRA): the right to know, delete and limit use of personal information. We do not sell personal information or share it for cross-context behavioural advertising.
- Illinois (BIPA): face processing is fully on-device; we do not collect, store or transmit biometric identifiers, and maintain no biometric database.
- Other regions: contact us and we will handle requests under applicable law.
1.9 Retention & deletion
Support emails are retained only as long as needed to resolve your request and meet legal/accounting requirements. Purchase records are retained by the Merchant of Record per their obligations. Because we never receive photos, there are no photos for us to delete; clearing your browser data removes the local unlock flag.
2. Terms of Service
2.1 Acceptance
By using the Service you agree to these Terms and to the Privacy Policy. If you do not agree, please do not use the Service.
2.2 Your photos and what you may do
You may only upload photos of yourself, photos of a person for whom you are the parent/legal guardian, or photos of a person who has given you explicit permission. You are responsible for the lawfulness of the photos you upload.
2.3 Not allowed
- Using someone else's photo without consent, or photos of celebrities / public figures;
- Face-swaps or deceptive "deepfake" images of any real person;
- Changing race, age, gender or identity features, sexualizing a person, or using an image to impersonate, deceive or commit fraud;
- Using the headshot tool for government IDs, passports or visas (use the dedicated passport tool for those);
- Using the Service unlawfully, to abuse payment systems, or to attack or reverse-engineer the hosted pages beyond normal use.
2.4 What the paid items are (digital content)
The paid printable sheet, the Pro headshot kit and any templates are digital products delivered instantly on your device or via the payment platform's secure, time-limited download link (also available later in your Creem customer portal). They are a personal, non-exclusive, non-transferable licence to use the output for your own legitimate purposes. You may not resell, redistribute, share publicly, or claim the underlying code/assets as your own. The headshot tools change only the background, lighting and crop — they do not redraw or alter facial features; outputs are an edited photograph of you, not a generated or fictional person.
2.5 Templates
Spreadsheet / document templates are provided as a starting point for your personal use. They are not financial, legal, tax or career advice; verify the contents and adapt them to your situation.
2.6 Intellectual property
The Service, its layout, copy and original design are owned by us or used under licence. Open-source software retains its own licences. You retain ownership of your photos.
2.7 Liability
The Service is provided "as is" and "as available" without warranties of any kind. To the maximum extent permitted by law, we are not liable for indirect, incidental or consequential losses (e.g. a rejected application, a missed job or interview outcome). Your main remedy is described in the Refund section.
3. Refunds & Cancellation
3.1 Try free first
The passport tool lets you download a free digital photo, and the headshot tool lets you preview the cut-out and download a free standard headshot, so you can confirm the tools work on your device and photo before paying.
3.2 EU / UK 14-day withdrawal right
Paid items are digital content that is unlocked and delivered instantly. Under the EU Consumer Rights Directive (2011/83/EU, Art. 16(m)) and the UK's Consumer Contracts Regulations, the 14-day withdrawal right does not apply once performance has begun with your prior express consent and acknowledgement that you lose that right. You confirm immediate delivery at checkout.
3.3 When we will refund or fix
If a technical fault prevents a paid item from unlocking, generating correctly or downloading, email within 14 days with your order number. We will first help you unlock or re-download it; if it cannot be fixed, we will issue a full refund. Because the style is fully previewed before purchase, a simple change of mind about a background is not eligible.
3.4 How billing appears
Charges are handled by the Merchant of Record (Creem) and will appear under their name on your statement; they handle VAT/sales tax and any tax invoices. There is no subscription — paid items are one-time purchases.
4. Disclaimer
4.1 Independent tool, not a government service
We are an independent service. We are not affiliated with, endorsed by or connected to any government agency, and we do not complete, print, lodge or submit applications, collect government fees, or offer expediting. You print and submit your own photo.
4.2 Verify official requirements
Requirements change and differ by country and document. The built-in specifications and checklist are provided for convenience; always confirm the current official rules before submitting (for U.S. passports and visas, see travel.state.gov). For online DS-82 renewal, the tool only crops/resizes your original photo and never alters the background or retouches it.
4.3 No outcome guarantees
A headshot cannot guarantee a job, interview or any hiring result. Outputs vary with your source photo and lighting. No service bureau or government authority guarantees acceptance of a photo prepared with any tool.
4.4 Templates are not advice
Spreadsheets and documents are general tools; they are not financial, legal, tax or professional advice. Consult a qualified professional for decisions that rely on them.
5. Affiliate Disclosure
Some links on this website — for example links to online photo-printing services, printers, tripods or photo paper — are affiliate links (marked with rel="sponsored"). If you click one and make a purchase, we may earn a small commission at no additional cost to you.
This does not change the price you pay, and we never receive your payment or card details for such purchases — the third-party retailer processes them. We only link to services that are relevant to preparing or printing your photo; the free tools work with any provider and you are free to choose a different one. The third-party site has its own terms and privacy policy.
This disclosure is made in line with the U.S. FTC endorsement guidelines and similar rules in other regions. Affiliate income is separate from, and never affects, the price or functionality of the free tools.
6. Contact
For privacy, support or refund requests, contact:
If you are in the EU/UK and are not satisfied with how a privacy request is handled, you have the right to lodge a complaint with your local data protection authority.
6.1 Copyright / DMCA reports
If you believe content on this website infringes your copyright, send a notice to that includes: (1) the URL of the original work; (2) the URL(s) allegedly infringing; (3) your name and contact details; and (4) a statement, under penalty of perjury, that the information is accurate and you are the rights owner or authorised to act on their behalf. We review valid DMCA notices and remove or disable access to the disputed content promptly. Counter-notification and repeat-infringer policies apply where applicable.